Terms & Conditions

This website (“Website”) is owned and operated by LEADERS IN REAL ESTATE PTY LIMITED (ABN 67 055 959 370) of office 18/37 Nicholson Street, Balmain East, 2041, NSW, Australia. In these Terms of Use, the expressions “We”, “Our” and “Us” means ‘yourconcierge101.com.au’, ‘villages.com.au’ and ‘agedcare101.com.au’ as the context permits and you will be referred to as “You”


By accessing and using this Website, you accept and agree to be bound by these terms and conditions (“Terms of Use”) in full. You also agree that these Terms of Use form a legally binding agreement between you and LEADERS IN REAL ESTATE PTY LIMITED, including all components attributed to Yourconcierge101.com.au, villages.com.au and agedcare101.com.au. If you do not accept or agree to be bound by these Terms of Use as a legally binding agreement, you must cease accessing and using this Website, immediately.

It is our intention that the Website be used by Australian residents only, who are aged 18 years and over. By using the Website, you are confirming to us that you are of legal age and have the capacity to form a legally binding contract and that you have authority to enter into these Terms of Use. You acknowledge and agree that the content on this Website (including reference material, content, products, price references and product descriptions) is frequently updated and it is your responsibility to ensure that you are aware of such updates. Products and services promoted on our website may be varies, modified or withdrawn by the provider or by yourconcierge101.com.au, villages.com.au and agedcare101.com.au at any time, without notice.

We may change or update the Terms of Use at any time and so you should check these Terms of Use each time you use this Website. The amended Terms of Use will be effective from the date they are posted on this Website. In continuing to use this Website you are confirming your acceptance of all amendments to these Terms of Use.

If you breach any provisions of these Terms of Use, your right to access and use this Website is immediately revoked. This Website may not be accessible at all times. Periodically, we may block your access to the Website for security, technical, maintenance, legal, operational or regulatory reasons, or due to any breach of these Terms of Use by you.

Third-party products

A number of different products and services are viewable via this Website. These products and services are provided by third parties over whom we do not have control. While We have taken all reasonable steps to ensure that any provider/ operator or organisation of such products or services are suitably qualified, skilled and trained, We do not make any representation or warranty about the training, skill, experience or qualifications of these third-party providers. You acknowledge and agree that information supplied to Us by third-party providers about their training, skill, experience or qualifications may include exclusions, inaccuracies or other errors, for which We are not responsible. It is your sole responsibility to satisfy yourself about the skills, experience and qualifications of all third-party provider before using their goods or services and you expressly release Us from any claims and liabilities made in relation to such matters. . Before making a decision to purchase a product or use a service, you should consult the relevant product or service documents. The inclusion of a product or service on this Website does not constitute a direct or implied endorsement or warranty by Us to You of any provider, product or service, the content of the provider’s website, or the activities of the provider.

To the full extent permitted by law, we are not responsible or liable for any loss or damage you or any third-party may suffer or incur in connection with any third-party product or service you obtain through use of this Website or for any acts, exclusions, errors or defaults of any third-party in connection with that product or service.

All prices are referenced and/or quoted in Australian dollars ($AUD).

This website contains statements regarding the products and services, including features and additions. Third-party information available on or through the Website is not created, supplied, reviewed, verified, examined, maintained or operated by Us and, to the maximum extent permitted by law, We do not represent or warrant that such third-party information is accurate, complete, up-to-date, current, adequate, valid, suitable or legally accurate. Some of these statements are generalised with a view to providing only summary of the products or services being offered. However, not all products and services are the same and you should confirm the precise terms and suitability for your purposes of any product or service that you intend to purchase prior to purchasing that product or service. The product and service information supplied on the website is intended for use only by Australian residents.

By entering or submitting your personal details through this website, you are able to make an offer to obtain a product or service from a third-party provider. That offer may be accepted or disregarded by such third-party provider. No party has any obligation to provide you with products or services until your offer has been accepted. The contract for the provision of the product or service will only be concluded once your offer has been accepted by the relevant third-party provider. If your offer is accepted then the product or service will be provided to you by the third-party provider, subject to the third-party provider’s own specific terms and conditions. You will receive written confirmation if your offer has been accepted. We will not be liable to you for any direct or indirect claims, damages, losses or costs arising from any third-party not accepting or rejecting any offer made by you through this Website.

Privacy Policy

We take your privacy, including data privacy and compliance, very seriously. Please visit our Privacy Policy to find out how we collect and use the personal information that you provide to us. Your use of this Website is, at all times, subject to the provisions of our Privacy Policy.

Permitted use

Commercial use of this website is absolutely forbidden. You are only permitted to use this Website for personal use, subject to your compliance with these Terms of Use.

You are prohibited to do anything that may affect the security of this website or any information or material stored within it.

You must not:

(a) use this Website, yourconcierge101.com.au, villages.com.au or agedcare101.com.au in breach of any applicable laws or regulations;

(b) use this Website, yourconcierge101.com.au, villages.com.au or agedcare101.com.au and (or Material obtained from those websites):

  • to transmit (or authorise the transmission of) “junk mail”, “spam”, “chain letters,” unsolicited emails, instant messaging, “spimming,” or “spamming”;
  • to impersonate any person or entity;
  • to solicit money, passwords or personal information from any person;
  • to harm, abuse, harass, stalk, threaten or otherwise offend others;
  • for any unlawful purpose;
  • to upload, post, transmit or otherwise make available (or attempt to upload, post, transmit or otherwise make available) any material that:
  • Is not your original work, or which in any way violates or infringes (or could reasonably be expected to violate or infringe) the intellectual property or other rights of another person;
  • Contains, promotes, or provides information about unlawful activities or conduct;
  • Is, or could reasonably be expected to be, defamatory, obscene, offensive, threatening, abusive, pornographic, vulgar, profane, indecent or otherwise unlawful, including Material that racially or religiously vilifies, incites violence or hatred, or is likely to offend, insult or humiliate others based on race, religion, ethnicity, gender, age, sexual orientation or any physical or mental disability;
  • Exploits another person in any manner;
  • Contains nudity, excessive violence, or sexual acts or references;
  • Includes an image or personal information of another person or persons unless you have their consent;
  • Poses or creates a privacy or security risk to any person;
  • You know or suspect (or ought reasonably to have known or suspected) to be false, misleading or deceptive;
  • Contains large amounts of untargeted, unwanted or repetitive content;
  • Contains restricted or password only access pages, or hidden content;
  • Contains viruses, or other computer codes, files or programs designed to interrupt, limit or destroy the functionality of other computer software or hardware;
  • Advertises, promotes or solicits any goods or services or commercial activities (except where expressly permitted or authorised by us); or
  • Contains financial, legal, medical or other professional advice

(d) interfere with, disrupt, or create an undue burden on this Website or yourconcierge101.com.au, villages.com.au and agedcare101.com.au

(e) use any robot, spider, or other device or process to retrieve, index, or in any way reproduce, modify or circumvent the navigational structure, security or presentation of yourconcierge101.com.au, villages.com.au and agedcare101.com.au

(f) use yourconcierge101.com.au, villages.com.au and agedcare101.com.au and with the assistance of any automated scripting tool or software;

(g) frame or mirror any part of yourconcierge101.com.au, villages.com.au and agedcare101.com.au and without our prior written authorisation;

(h) use code or other devices containing any reference to yourconcierge101.com.au, villages.com.au and agedcare101.com.au and to direct other persons to any other web page;

(i) except to the extent permitted by law, modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of yourconcierge101.com.au, villages.com.au and agedcare101.com.au or cause any other person to do so

(j) delete any attributions or legal or proprietary notices on yourconcierge101.com.au, villages.com.au and agedcare101.com.au

The yourconcierge101.com.au, villages.com.au and agedcare101.com.au service

You acknowledge and agree that yourconcierge101.com.au, villages.com.au and agedcare101.com.au only presents Retirement Living, Home Care and Aged Care options from its participating providers.

We provide a service on this Website which enables you to research, plan and view a range of Retirement Living, Home Care and Aged Care products and services, all of which are provided by third parties. You also acknowledge that we do not warrant or represent that We provide information on all retirement living, home care and agreed care products available to you in the market and you will do your own research and make your own enquiries to satisfy yourself about all options available to you in the market.

Other than our Call Centre, our services are free for you to use. We receive payment from the third-party product and service providers by providing them with enquiry leads that you make through yourconcierge101.com.au, villages.com.au and agedcare101.com.au and by entering and submitting your personal information, you specifically and unconditionally authorise Us to do so.

By choosing to purchase products or services through Us, you will be required to pay fees to third-party provider(s) and all such purchases are subject to the third-party provider’s own separate terms and conditions of contract.

Intellectual property rights

All intellectual property rights in any material or content contained in or accessible via this Website is either owned by yourconcierge101.com.au, villages.com.au and agedcare101.com.au or has been licensed to us for use.

The words and marks ‘yourconcierge101.com.au’, ‘villages.com.au’ and ‘agedcare101.com.au’ however represented and all associated logos and symbols, and any combinations with other words or marks, are the trademarks of yourconcierge101.com.au, villages.com.au and agedcare101.com.au.

None of the intellectual property rights belonging to yourconcierge101.com.au, villages.com.au and agedcare101.com.au may be used, copied, published or distributed by you without our prior written consent, which can be withheld in our absolute discretion.

No advice or recommendation

All information you receive from us is for informational purposes only, does not constitute legal, financial, investment or taxation advice and is not a replacement for seeking your own professional advice which takes your own personal and financial circumstances into account. Nothing on this Website shall be interpreted directly or by implication to constitute health, financial, investment, legal or tax advice in relation to any product or service. Moreover, yourconcierge101.com.au, villages.com.au and agedcare101.com.au does not represent or warrant the accuracy of any such information provided to you. You acknowledge that you are using this Website voluntarily and strictly as a guide only.

Before acting on any information provided by Us, , you should evaluate your own individual needs, objectives and situation and which products are best for you, and if necessary, seek your own independent health, financial, investment, legal or any other professional advice relevant to your specific circumstances. The products and services referenced on this Website may not be suitable or appropriate in all situations or to all people.

Your decision to use any wealth, financial or other advice provided by a third-party provider is entirely a matter between you and the third-party. Yourconcierge101.com.au, villages.com.au and agedcare101.com.au disclaims any liability for any advice and information that may be provided by a third-party provider that is relied on by you and as between yourconcierge101.com.au, villages.com.au and agedcare101.com.au and you, you assume full responsibility for all associated risks. Third-party providers are independent providers and are not employed or retained by yourconcierge101.com.au, villages.com.au and agedcare101.com.au and they are not Our agents, employees or contractors.

This Website is intended to be used for general planning and research purposes, but yourconcierge101.com.au, villages.com.au and agedcare101.com.au is not able to contract any third-party provider or ensure that any third-party provider sells any product or service to you. Accordingly, nothing on this Website amounts to an offer by Us or any third-party provider to sell any product or service to you or enter into any contract with you.

Exclusions of liability

You acknowledge that the Website is a technological platform which, in conjunction with supplying general educational information material, also operates as an intermediary for the marketing of third-party products and services. We do not provide the products or services directly, but refer you to third-party providers. Any information provided = on this website or otherwise is information of a general or informational nature. We are not a Retirement Village, or any other Retirement Living option, nor are we an aged care provider, health advisor or financial advisor. We do not provide aged care, health care, medical advice, medical diagnoses, health information or financial advice. You should always seek specialist advice from a medical professional before making any decisions about your health.

It is our intention that the information displayed on this Website is accurate, however your access to this Website and any action you carry out on the basis of information you obtain from this Website is carried out entirely at your own risk and we accept no liability for any losses that you may suffer as a result or any errors or omissions.

At any time, we may make available upgrades, updates and patches to, or new versions or releases of the website, all of which will be governed by these Terms of Use. While we aim to provide uninterrupted access to this Website, we give no warranty as to the availability or stability of this website. We are also not, and will not be, liable for any loss of use, profits or data or any indirect, special or consequential damages or losses, whether such losses or damages arise in contract, negligence or otherwise.

It is our intention that the site is always safe to user, however, we cannot give any warranty that the Website is and will always be free from viruses or anything else which may have a harmful effect on any technology. Whilst we take reasonable steps to protect the integrity of this Website, the Internet is an inherently insecure communication platform and, as such, We cannot and do not guarantee the continuing security or accuracy of this Website. Your access to and use of this Website is solely at your own risk.

Nothing in these Terms of Use is intended to exclude or limit our liability under any laws, legislation or statute.


yourconcierge101.com.au, villages.com.au and agedcare101.com.au have a number of links on them with available options related to products and services. These may take you to other websites. The purpose of these links is to provide you with easy access to further information you may need in making your purchase decision. In no circumstances do We warrant, represent or guarantee the accuracy, completeness or currency of any information contained on any other websites. The inclusion of such links does not indicate our endorsement of, or acceptance of responsibility for, information contained in or the security of such linked websites. We exclude all liability for any loss, damage, cost or expense you incur in accessing or attempting to access a third-party site.

If you find any link on our website or any linked web site objectionable for any reason, please immediately contact us about this and we will consider requests to remove links but We will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this Website is correct, we do not warrant its completeness or accuracy or that it will be error-free; nor do we warrant that the Website will continue at all times to be or remain available or that the material on the Website is up to date.

Consumer rights

No part of these Terms of Use is intended to exclude, restrict or modify rights which you may have under any law (including the Australian Consumer Law (“ACL”) and consumer guarantees relating to goods or services under the ACL) which may not be excluded, restricted or modified by agreement (“Your Consumer Rights”). Your Consumer Rights include the right for the services we provide to be fit for their specified purpose and to be provided with care and skill. You can find out more about Your Consumer Rights from consumer organisations and bodies such as the Australian Competition and Consumer Commission and State/Territory fair trading authorities.

Release and Indemnity

You agree to indemnify and hold harmless yourconcierge101.com.au, villages.com.au and agedcare101.com.au, our directors, employees, agents, and contractors for any loss suffered, or any costs that may be incurred arising from your breach of these Terms of Use or your unauthorised use of this website.

These Terms of Use constitute the entire agreement between you and us relating to your access to and use of this Website and supersedes any prior agreements (including any previous terms of use of this website), whether or not in writing.

If any part of these Terms of Use is determined to be legally invalid or unenforceable, such provision will be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms will continue unaffected.

You or we will not be prevented from taking any further action if you or we fail to enforce the rights granted under these Terms of Use.

Governing law

These Terms of Use and your access to and use of this Website is governed by and will be interpreted in accordance with the laws of New South Wales, Australia.

Each of you and us submits to the non-exclusive jurisdiction of the courts of New South Wales, Australia in connection with these Terms of Use and your access to and use of this Website.

Updated 2022